Fireplace Repair & Service
Pilot won't stay lit, glass is cloudy, or the stove just isn't heating like it used to? Our service team diagnoses it, fixes it, and keeps it running right.
A fireplace that won't light always picks the worst time to quit. It's the first cold night of the season, you have people coming over, and the pilot clicks but never catches. Or the stove that used to heat the whole room now barely takes the chill off. Most homeowners don't know whether it's a quick fix, a worn part, or a sign the unit is done.
At Heat'n Sweep, our team repairs gas fireplaces, gas inserts, gas log sets, wood stoves, and electric fireplaces across Greater Lansing. We find the actual cause, explain what it takes to fix it, and give you a straight answer when replacing the unit makes more sense than repairing it.
If it is time for a new unit, you pick it in our Okemos showroom and the same team removes the old one and installs the replacement. No second company, no starting over.
Repair or Replace? We'll Give You a Straight Answer
Every visit starts with finding out what's actually wrong. From there, it comes down to one question: is this fireplace worth fixing?
Fireplace Repair
We repair gas fireplaces, inserts, gas logs, wood stoves, and electric fireplaces. Common fixes include pilots that won't stay lit, ignition and valve problems, failed thermocouples and thermopiles, blower and fan issues, worn door gaskets, cracked firebrick, and electric units with dead heaters or flame effects.
Repair usually makes sense when:
- The unit is in good overall shape
- Parts for your model are still available
- It's a single failed part, not a string of problems
- The fireplace still heats your space the way you want
Fireplace Replacement
Some fireplaces cost more to keep fixing than to replace. When that's the case, we'll tell you before you spend money on a repair. You choose a new gas fireplace, insert, wood stove, or electric fireplace in our showroom, and our team removes the old unit and installs the new one.
Replacement usually makes sense when:
- Parts for your model are discontinued
- Repairs keep adding up year after year
- The firebox is rusted, cracked, or warped
- The unit no longer heats your space or you want a different fuel type
Our Fireplace Service Process
Here's what happens from the moment you call to the moment your fire is back on.
1
Tell us what's going on
Call or book online and describe the problem. Knowing the brand and model helps us bring the right parts.
2
Schedule your visit
We set a time that works for you and confirm before we arrive.
3
Diagnose the problem
Our technician inspects the unit, venting, and connections to find the actual cause, not just the symptom.
4
Repair or replace recommendation
We explain what's wrong, what it takes to fix it, and whether repair or replacement makes more sense, before any work starts.
5
Repair or replacement
We make the repair on the spot when we can. If you choose to replace, we help you pick the new unit and schedule the install.
6
Test and walkthrough
We fire the unit, check every safety control, and show you what we did and what to watch for.
Why Choose Heat'n Sweep for Fireplace Service
You want the people who work on these units every day, not a general handyman learning on your fireplace.
- We know the brands we service. We sell and install Mendota, Napoleon, Kozy Heat, Heat & Glo, HearthStone, and more, so we know how these units are built and where they wear out.
- Honest repair or replace advice. If a repair isn't worth the money, we'll tell you before we start. [Link: Fireplace Installation]
- Gas and electrical handled in-house. Our team covers the gas connections and electrical, so one visit can solve the whole problem.
- Chimney and venting covered too. Some fireplace problems start in the chimney or vent. Our chimney team can inspect and clean it without a second company. [Link: Chimney Inspection]
- Repairs done to manufacturer specs. We follow each manufacturer's service requirements so your unit runs safely and your warranty stays protected.
- 50+ years in Greater Lansing. We've been keeping local homes warm for decades, and we'll be here when you need us next season too.
Signs Your Fireplace Needs Service
Most fireplace problems give you a warning before they quit completely. Call us if you notice any of these:
- Pilot won't light or stay lit. Often a dirty or failing thermocouple, thermopile, or pilot assembly.
- Fireplace won't turn on with the switch or remote. Could be the batteries, the receiver, the valve, or the wiring.
- Weak, yellow, or sooty flames. Usually a burner, air mixture, or log placement issue that should be checked.
- Rust, cracks, or warping in the firebox. Damage to the firebox itself is often the point where replacement makes more sense than repair.
- Gas smell. Leave the house and call your gas utility first. Once it's safe, call us to find and fix the cause.
- Smoke in the room or a stove that won't draft. Points to a gasket, door seal, or venting problem.
- Electric fireplace with no heat or no flame effect. Usually a heater, motor, or control board that can be replaced.
Fireplace Brands We Service
Mendota
Gas Fireplaces & Inserts
- Styles: Traditional, contemporary and linear designs
- Known for: Highly realistic flames and extensive customization
Napoleon
Gas, Electric & Wood-Burning Fireplaces
- Styles: Traditional, modern, contemporary and linear designs
- Known for: One of the broadest selections of fireplace types and configurations
Kozy Heat
Gas Fireplaces, Inserts & Stoves
- Styles: Traditional, contemporary and linear designs
- Known for: Wide range of gas fireplace sizes, configurations and finishing options
Heat & Glo
Gas & Electric Fireplaces, Inserts & Log Sets
- Styles: Traditional, modern, contemporary and linear designs
- Known for: Advanced fireplace technology and smart control options
Kingsman
Gas Fireplaces, Inserts & Stoves
- Styles: Traditional, contemporary and linear designs
- Known for: Flexible gas fireplace configurations, including direct-vent and multi-sided models
HearthStone
Wood & Gas Fireplaces, Inserts & Stoves
- Styles: Traditional and contemporary designs
- Known for: Distinctive soapstone construction and efficient wood-burning stoves
Vermont Castings
Wood & Gas Stoves & Hearth Products
- Styles: Traditional and classic designs
- Known for: Signature cast-iron construction and timeless hearth styling
Lexington Hearth
Mantels & Fireplace Surrounds
- Styles: Traditional, transitional and modern designs
- Known for: Handcrafted mantels and surrounds with custom sizing and finishes
Amantii
Electric Fireplaces & Inserts
- Styles: Modern, contemporary and linear designs
- Known for: Realistic multi-color flame effects and flexible electric installation
Dimplex
Electric Fireplaces, Inserts & Stoves
- Styles: Traditional, modern, contemporary and linear designs
- Known for: Electric flame technology without the need for gas or traditional venting
Osburn
Wood Stoves, Inserts & Fireplaces
- Styles: Traditional, modern and contemporary designs
- Known for: High-efficiency wood-burning products and strong heating performance
EXPERIENCE YOU CAN TRUST
YEARS IN BUSINESS
5-STAR REVIEWS
BRAND PARTNERSHIPS
INSTALLATIONS COMPLETED
HOMEOWNER REVIEWS
Trusted by Michigan Homeowners
SERVICE AREA
Serving All Greater Lansing & Surrounding Counties
Visit our showroom in Okemos, MI or schedule a consultation. We proudly serve homeowners throughout all of lower Michigan.
- Ingham County
- Eaton County
- Clinton County
- Jackson County
- Livingston County
- Washtenaw County
- Barry County
- Kalamazoo County
- Calhoun County
- Ionia County
- Oakland County
- Shiawassee County
Fireplace Installation FAQs
Why won't my gas fireplace pilot stay lit?
The most common cause is a dirty or worn thermocouple or thermopile, the small sensors that tell the gas valve the pilot is lit. A dirty pilot assembly, a draft, or a valve problem can also cause it. A technician can test each part and replace only what has failed.
Should I repair or replace my fireplace?
Repair usually makes sense when the unit is in good shape and the part is available. Replacement makes more sense when parts for your model are discontinued, repairs keep adding up, or the firebox is damaged. We'll give you an honest recommendation after we look at it.
Can you find parts for an older or discontinued fireplace?
Often, yes. Many manufacturers keep parts available for years after a model is retired, and some parts work across models. When a part truly isn't made anymore, we'll tell you up front and walk you through your replacement options.
Do you repair fireplaces you didn't install?
Yes. We'll repair most major gas, wood, and electric fireplaces as long as it's a brand we carry, whether you bought it from us or it came with your home.
What happens to my old fireplace when you replace it?
We disconnect and remove the old unit [and haul it away], then check the existing venting, gas line, and electrical to see what can be reused. Your new fireplace comes from our showroom, and our team handles the permits, HOA approval, and installation from there.
Ready to Get Your Fireplace Working Again?
Call our service team or stop by our Okemos showroom. Whether it needs a repair or it's time for something new, you'll talk to people who know fireplaces inside and out.