Hot Tub Repair, Maintenance & Replacement
Water not heating, jets not running, or just due for a tune-up? Our service team repairs, maintains, and replaces the Arctic Spas and Viking Spas hot tubs we sell.
A hot tub always seems to quit at the worst time. You lift the cover on a cold night and the water is lukewarm. The jets hum but don't push water. Or the GFCI trips every time the heater kicks on. You don't know if it's a dirty filter, a failed part, or the start of something bigger, and every day it sits idle is a day you paid for and can't use.
At Heat'n Sweep, our service team repairs and maintains the Arctic Spas and Viking Spas hot tubs we sell. We find the actual cause, explain what it takes to fix it, and give you a straight answer when replacing the tub makes more sense. Regular maintenance keeps it from getting to that point.
Because we only service our own hot tubs, the technician who shows up already knows your model, its parts, and how it was installed. If it's time for something new, our trade-in program can put your old tub toward the next one.
Repair, Maintenance, or Replacement
Whether your tub needs a fix, a tune-up, or a replacement, every visit starts with finding out where it stands. Then we give you a straight answer on what it needs.
Hot Tub Repair
We repair heaters, pumps, jets, control panels, circulation systems, and electrical components on the Arctic Spas and Viking Spas hot tubs we sell. Common fixes include tubs that won't heat, pumps that hum but won't run, GFCI trips, leaks at fittings or seals, and error codes on the topside panel.
Repair usually makes sense when:
- The shell and cabinet are in good shape
- Parts for your model are still available
- It's a single failed part, not a string of problems
- The tub still fits how you use it
Hot Tub Maintenance
Regular maintenance keeps your water clean, your equipment running, and small problems from turning into big repairs. Our maintenance visits cover the work most owners would rather hand off.
That consists of:
- Drain, clean, and refill
- Filter cleaning and replacement
- Water testing and balancing
- Equipment, pump, and heater check
- Cover inspection and care
- Seasonal startup and shutdown
Hot Tub Replacement & Trade-In
Some hot tubs cost more to keep fixing than to replace. When that's the case, we'll tell you before you spend money on a repair. You choose a new tub in our showroom, and our trade-in program can put your old hot tub toward the new one. We take it out, refurbish it, and offer it as a Certified Pre-Owned hot tub.
Replacement usually makes sense when:
- The shell is cracked or the frame is damaged
- Repairs keep adding up
- Discontinued part for your model
- You want a different size, more seating, or newer features
Our Hot Tub Service Process
Here's what happens from the moment you call to the moment you're back in the water.
1
Tell us what you need
Call for a repair or a maintenance visit. For a repair, any error code on the topside panel helps us bring the right parts.
2
We'll schedule your visit
We set a time that works for you and confirm before we arrive.
3
Inspect the tub
Our technician checks the heater, pumps, controls, plumbing, electrical, and water to find the actual cause or see what's due.
4
Clear recommendation
We explain what we found, what it takes to fix or maintain it, and whether repair or replacement makes more sense, before any work starts.
5
Repair, maintenance, or replacement
We complete the repair or maintenance on the spot when we can. If you choose to replace, we walk you through new tubs and your trade-in value.
6
Test and walkthrough
We run the tub, check every system, and show you what we did and what to watch for.
Why Choose Heat'n Sweep for Hot Tub Service
You want the people who sold and installed your hot tub, not a technician seeing your model for the first time.
- We know your tub. We only service the Arctic Spas and Viking Spas hot tubs we sell, so we know how they're built and where they wear out.
- Maintenance that prevents repairs. Regular service catches worn parts and water problems early, before they cost you a season.
- Honest repair or replace advice. If a repair isn't worth the money, we'll tell you before we start.
- Trade-in when it's time. Our trade-in program can put your old tub toward a new one, so replacing it costs less.
- The team that installed it. We know how your tub was set up, from the base to the electrical, which speeds up every service call. [Link: Hot Tub Installation]
- Work done to manufacturer specs. We follow each manufacturer's service requirements so your tub runs safely and your warranty stays protected.
- 50+ years in Greater Lansing. We've been part of local backyards for decades, and we'll be here for the life of your tub.
Signs Your Hut Tub Needs Service
Most hot tub problems give you a warning before they quit completely. Call us if you notice any of these:
- Water won't heat or won't hold temperature. Often a heater element, flow or pressure switch, or circulation problem. Check that the filter is clean first, since a clogged filter can shut the heater off.
- Breaker or GFCI keeps tripping. Usually moisture in a component or a failing heater or pump. Don't keep resetting it. Leave the power off and call us.
- Weak jets or low flow. Could be a clogged filter, an air lock, or a pump that's starting to fail.
- Pump hums but won't run, or runs loud. A sign of a failing pump motor, capacitor, or bearing.
- Water level keeps dropping. Points to a leak at a fitting, union, pump seal, or jet.
- Error code on the topside panel. Each code points to a specific system. Note the code when you call.
- Burning smell or melted wiring near the equipment. Turn off the power at the breaker right away and call us.
Brands We Service
We service the hot tubs we sell, so our team knows these models inside and out.
Arctic Spas
Hot Tubs, Swim Spas & All Weather Pools
- Built for: Cold-climate performance and year-round use
- Known for: Durable construction, energy efficiency, and smart spa controls
Viking Spas
Hot Tubs
- Built for: Reliable comfort at a wide range of price points
- Known for: Value, straightforward ownership, and Michigan roots
EXPERIENCE YOU CAN TRUST
YEARS IN BUSINESS
5-STAR REVIEWS
BRAND PARTNERSHIPS
INSTALLATIONS COMPLETED
HOMEOWNER REVIEWS
Trusted by Michigan Homeowners
SERVICE AREA
Serving All Greater Lansing & Surrounding Counties
Visit our showroom in Okemos, MI or schedule a consultation. We proudly serve homeowners throughout all of lower Michigan.
- Ingham County
- Eaton County
- Clinton County
- Jackson County
- Livingston County
- Washtenaw County
- Barry County
- Kalamazoo County
- Calhoun County
- Ionia County
- Oakland County
- Shiawassee County
Hot Tub Service FAQs
Do you repair hot tubs you didn't sell?
No. We only service hot tubs purchased from Heat'n Sweep. That lets us stock the right parts, know every model we work on, and stand behind every repair.
Why is my hot tub not heating?
Start by cleaning or replacing the filter, since a clogged filter can restrict flow and shut the heater off. If that doesn't fix it, the cause is often a failed heater element, a flow or pressure switch, or a circulation pump problem. A technician can test each part and replace only what has failed.
How often does my hot tub need maintenance?
Test and balance the water weekly and rinse the filter every few weeks. Most manufacturers recommend draining, cleaning, and refilling every three to four months, depending on how often the tub is used. A professional maintenance visit keeps the equipment checked and catches problems early.
Should I repair or replace my hot tub?
Repair usually makes sense when the shell and cabinet are in good shape and the part is available. Replacement makes more sense when the shell is cracked, repairs keep adding up, or parts are discontinued. We'll give you an honest recommendation after we look at it.
Can I trade in my old hot tub?
Yes. Our trade-in program lets you put your current hot tub toward a new one. We remove it, refurbish it, and offer it as a Certified Pre-Owned hot tub.
Ready to Get Back in the Water?
Call our service team or stop by our Okemos showroom. Whether your tub needs a repair, a maintenance visit, or it's time for something new, you'll talk to the people who sold it, installed it, and know it best.